Complaints Procedure

At YT Solutions pride ourselves in ensuring all of our customers receive the very best service and support possible. We hope that our clients will never have a reason to complain about us, however we do appreciate that despite best efforts, sometimes errors can occur and issues may arise. If this does happen, it is important for us to be contacted to fully understand what has gone on, and how we can improve the service we offer to our customers. With this in mind, please see below the ways in which you can get in touch with us:

Contact Information

Please contact us by email, post or telephone to explain exactly what issues has arisen, in order for our Customer Services team to understand how we can help:

Email: [email protected]

Post: Customer Services
1a Elms House
Elms Industrial estate
Harold Wood
RM3 0JU

Telephone: 03331 887 870

Investigation and Response

Once our Customer Services team have been made aware of your issue, they will investigate internally exactly what has gone on, and depending on the complexity of your issue, will aim to resolve this where possible within 20 working days.
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Address

1a Elms House
Elms Industrial estate
Harold Wood
RM3 0JU
03331 887 870